Why we built Koi.

As ecommerce merchants, we built Koi out of a desperate necessity to speed up our shipping and customer service.

Hey there—

I'm Marcus, one of the co-founders of Koi.app and your fellow merchant in the trenches of e-commerce. Like you, I've navigated the complexities of running an online business (Little Bird Electronics, Pi Australia and others), from the rush of receiving new orders to the challenges of managing inventory and shipping.

Koi was born not out of a flash of inspiration, but out of necessity—the same necessity that you, as a merchant, face every day. We grew our businesses using tools that weren't quite right, cobbling together different services that didn't talk to each other. It was like trying to complete a puzzle with pieces from different boxes.

We were merchants looking for a solution that just didn't exist. We needed a system that could not only manage orders and inventory but could also sync everything seamlessly—whether we sold on Shopify, eBay and Amazon, or any other platform. The disjointed methods we had been using were failing us, and our customers noticed it before we did, which was a painful realisation.

That's why we built Koi.app, an AI-enhanced ecommerce order management system that understands the merchant's journey because it was designed by merchants. We wanted a single click to weigh an order, get live carrier rates, print shipping labels, and mark an order as fulfilled everywhere. We craved a dashboard where inventory management was a breeze, not a daily headache.

We dared to create a system that could ship orders faster than we ever thought possible, with features like barcode scanning and photo capture for peace of mind. We integrated AI to take on the mundane, to automate the necessary, so we could focus on growth and providing the best customer service possible.

I invite you to start your journey with Koi today. Let's streamline your operations, reduce the manual burden, and take your ecommerce business to the next level of efficiency and productivity. Try it out and get 1 month free, because if it helped us grow, imagine what it can do for you.

I'm here for the long haul, just like you, committed to continuously improving Koi for our community of merchants. If you have any questions or need a chat about how Koi can fit into your business, reach out at any time.

Together, let's redefine what's possible in ecommerce.

Best wishes,

Marcus Schappi
Co-founder & Fellow Merchant